Handbooks from People Who Know

Why Did We Create Handbooks?

We all experience new difficult moments in life we haven’t come across before. Navigating the unknown is daunting. It’s helpful to receive insight and practical support from people who know.

Project Contact

Tai Huynh

Thank You

Oasis, Donald J Mathews Fund, City of Toronto Employment & Social Services, Working For Change

An Insider's Guide to Ontario Works

The Approach

Asking for assistance is not easy. On top of that, the rules of Ontario Works appear to be always changing, while life seems to just get harder. Between January and November 2017, a remarkable group of people came together to share their experiences with being on Ontario Works. From clients to caseworkers, peer navigators to community leaders, this handbook is a product of their collective wisdom.

The Design Solution

PDF Download: An Insider's Guide to Ontario Works

A Hospital Handbook

The Approach

The Design Solution

Think of this handbook as your travel guide to the hospital. Going to the hospital can sometimes feel like you’re travelling to a foreign country. Seemingly simple things like knowing what to pack before leaving home or finding your way around once you arrive can be surprisingly complicated. The language of hospitals can be confusing, and the handbook clarifies words in order to help you stay safe and out of trouble. And then there’s all the new people you’ll meet – knowing who they are and how to get what you need will make your next trip to the hospital a good one.

Project