Kendra Delicaet

Managing Director, OpenLab | kendra.delicaet@uhn.ca

Favourite Slogan/Quote:

Time is the most valuable resource; spend it wisely doing things that matter. “So while you stand in the sun, drink deep”

What’s close to your heart?

My family and friends (and my dogs), travel, embracing new experiences, challenging the status quo.

Discipline or Specialty:

Strategic planning and facilitating, process improvement, change management

How did you get here?

Years ago in a London pub, following a discussion about lemurs, a Canadian physician made a compelling argument to Kendra that her love of process improvement and helping others would be best put to use in the healthcare sector. They spoke of the potential for the healthcare system if those willing to think outside the box were able to work together to change the environment. This inspiring chat propelled Kendra back into the clinical environment, from bench work in a biology lab biosynthesizing a chemotherapy agent, to working with cardiology departments across Canada on quality improvement projects using hospital specific as well as aggregate data. At OpenLab, has Kendra worked on projects examining the diagnostic and treatment processes for lung cancer patients, understanding the patient care experience around palliative care planning and creating a symposium to bring together people who work with the arts in healthcare.